Grand General Accessories Mfg. products are available through our network of authorized dealers. You must be an authorized Grand General dealer, distributor or OEM to order direct. Contact us for dealer information or ask your favorite Chrome Shops, Truck Dealerships or Truckstops for Grand General products.

Payment Terms:

Net 30

The form of payment for accounts with Net 30 term, defined as 30 days from the date of invoice, is check or wire transfer.

Accounts not paying within 30 day terms are subject to being placed on credit hold and assessed a 1.5% service charge, each month, on past due invoices.

Delinquent accounts will be required to pay Cash-In-Advance (CIA). Checks will be accepted but orders will not be released until the check is cleared by the bank.

Minimum Order:

$200.00 to one location. Orders less than $200 will be assessed a $5.00 Processing and Handling charge.

New customer initial orders must be for $1,000 or more.

Submission of Orders:

Orders can be submitted in any one of the following ways

1. EMAIL – This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2. FAX – 888.289.3668 or 310.631.3568
3. Scanner – Customers whose purchases exceed $48,000.00 annually are eligible to request a scanner with which orders can be submitted electronically.
   Contact your Grand General customer service representative if you would like to request a scanner or know more about this program.
4. Telephone – To minimize the chance of errors, customers are encouraged to submit orders by one of the three aforementioned means rather than telephone. Telephone orders should be limited to smaller orders such as add-ons to orders already submitted and/or fill-ins occurring between larger restocking orders.

Prepaid Freight:

Stock orders exceeding $1,000.00 on products from Chrome & Stainless Steel Accessories Catalog or on combined products from both the Chrome & Stainless Steel Accessories and Lighting & Accessories Catalogs will be shipped freight prepaid to one location within the continental United States.

Stock orders exceeding $500.00 on selected products from Lighting & Accessories Catalogs will be shipped freight prepaid to one location within the continental United States. Categories excluded are:

• Headlamps, “Off-Road” & Driving Lights, & Headlights
• Black, Chrome & Stainless Steel Mounting Brackets
• Mirrors & Mirror Accessories

General Policy:

Claims for merchandise missing from an order or received in error, as opposed to items damaged or lost in transit, must be submitted to Grand General within 3 working days of receipt of the shipment in order to maintain claim rights. See Grand General’s Freight/Shipping Policy for items lost in transit.

Shortages:

All shipping shortages or errors need to be reported to Grand General within 3 working days of receipt of the delivery in order to maintain claim rights. Please be prepared to provide the Sales Order Number (SO) and/or Invoice Number (SI) as well as the quantity and part numbers of the items in question. In order to ensure you are credited for the discrepancy being reported, please note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customers will have the option of having shortages replaced or credited to their account.

General Policy:

Warranty claims may only be submitted through an authorized Grand General Distributor. Grand General provides a Limited Warranty to the original end-user of its products that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product.

To be eligible for Grand General’s Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for “Warranty” must be accompanied by a general statement as to the nature of the Warranty claim and have a valid Returned Goods Authorization (RGA) number issued by a Grand General Customer Service Representative.

Claims for items damaged or lost in shipment must be made to the carrier – see Grand General’s Freight Policy.

General Policy:

As a general policy, one Annual Stock Return or Adjustment may be made in a 12-month period. Items returned must have been purchased directly by the distributor submitting the return request.

Requests for an Annual Stock Return must be submitted either by fax or email prior to issuance of a Returned Goods Authorization Number (RGA#). Requests should list the quantity and part numbers of the merchandise to be return. Returns not possessing a valid RGA# are subject to rejection and would be returned to sender at customer’s expense.

Guidelines:

Merchandise being returned must be in Re-saleable condition, defined as a condition suitable for shipment and acceptance by another Grand General customer. Items must be current inventory items in their original packaging with no markings or stickers other than those belonging to Grand General.

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Welcome to this Web site, which is owned and operated by Grand General and/or Grand General's subsidiary, affiliate or related company (throughout these Terms of Use "Grand General" refers collectively to Grand General and its subsidiaries, affiliates and related companies) (the "Site"). Grand General maintains the Site as a service to its visitors, subject to the following terms and conditions concerning the use of the Site ("Terms of Use"). When you use the Site, you accept the Terms of Use; if you do not agree to the Terms of Use you may not use the Site. Grand General reserves the right to modify content on the Site and these Terms of Use periodically without prior notice.

Use of Content on the Site
You may view, download and print contents from the Site subject to the following conditions: (a) the content may be used solely for information purposes; and (b) the content may not be modified or altered in any way. You may not republish, distribute, prepare derivative works, or otherwise use the content other than as explicitly permitted herein.